Friday, October 19, 2012

$15.73 + per hour American Express Work At Home

American Express has been using home workers for a few years now, but they always contracted through other outsourcing call centers.  Now the great news is that AmEx is hiring home workers directly!!

Current home workers for American Express report that they filled out an application on the American Express career site: Click here for AmEx job search   To see if American Express is currently hiring home workers, you must type "Home Based Servicing" in the job search. **

**The job listing comes and goes as they hire for new training classes.  So don't be surprised if it's there one day and gone the next.   I suggest you have your resume ready and thinking cap on so when the position appears again you can JUMP ON IT!**

If you get to apply you will need to fill out the application including all of the regular information like: work history, personal information, citizenship questions, etc.  Pretty standard.  Also be ready to upload your cover letter and resume.  Then you will be lead to an assessment.  Make sure you are ready for the assessment as they rely heavily on this for choosing candidates.

Some applicants report that they received a rejection letter the first or second time they applied.  Many employees report that they applied many times before being called for an interview.  Don't give up!!

Okay, one of the best parts about working from home for American Express is that they supply the equipment!  So that means that you don't have to use your personal home computer or have to go out and buy any new equipment, like the phone or headset.  This is a huge plus!  Employees also say that the trainers are very positive and give a very good feeling about the company.

This is a full time job including a full benefit package (can you say AWESOME!?)

Here is one of the more recent job listings:  (note that job number is old and will show as expired.  You must search for job on the AmEx site using "work at home")

Click here to apply

HOME BASED SERVICING - Customer Care Professional Job

Date: Oct 15, 2012
Location: United States
HOME BASED SERVICING - Customer Care Professional-1214058

Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our Home Based Service (HBS) opportunity.

As a Home Based Service, Customer Care Professional (CCP) you are provided with a unique and rewarding experience. You own all aspects of the customer relationship. American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building. You will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues.

Being part of such a dynamic team you will continue to add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Cardmember, reinforcing benefits including cross selling relevant products and services.

At American Express, we invest in you! Recognized as one of the “world’s most admired companies,” in this role the minimum starting rate is $15.73 per hour or more based upon prior work experience and performance on the job as an American Express Home Based Customer Care Professional. Our top performers earn over $20 per hour (rate includes base salary plus incentive dollars)!! Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Paid training in the comfort of your home (100% attendance required). Additionally, our career path planning and continuing education will help you achieve your professional goals.

Responsibilities include, but are not limited to:
- Deliver extraordinary customer care by responding to customer questions and concerns in a polite, courteous and professional manner at all times
- Grow and nurture customer relationships that create measurable value by delivering tailored solutions that are based on the customer’s needs
- Work independently in a home based environment while providing the highest level of customer service to American Express customers
- Able to review and navigate multiple screens in order to efficiently resolve customer needs
- Meet high performance goals which include driving customer satisfaction, efficiency, and quality

American Express is an equal opportunity employer.
- 4 year college degree or 4 years of customer service experience
- Passion for serving customers with proactive solutions that grow relationships
- Proven exceptional listening and relationship building skills
- Effective and accurate decision-making skills
- Strong verbal communication skills including active listening
- Proficiency in keyboarding and navigating a windows environment
- Effective PC troubleshooting skills

Preferred Qualifications:
- Experience working from a home office as part of a virtual team
- Sound understanding of credit card practices/terms
- Experience working in a hospitality, financial, insurance, or banking service industry with a passion for building customer loyalty
- Demonstrated successful sales experience that is oriented to the customer’s needs
- Experience providing service through a specific channel such as phone, email, chat or previous work at home agent experience

Schedule Requirements:We are seeking candidates who are flexible to service our Cardmembers in an operating environment open 24 hours per day 7 days per week
- Schedules will be fixed and 40 hours weekly
- Weekly work schedule may include day/evening/overnight shifts
- Weekend shifts are required
- Time off will be available/approved based on current call volume demands

Additional System Requirements:

Our Customer Care Professionals are responsible for obtaining and having systems in place prior to start deadline:
- Dedicated High Speed Internet line with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed). High Speed dedicated lines (personal use is prohibited during business hours)
- Business class service preferred where available
- Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.). Modem preferred (vs. a wall jack) where available. (personal use is prohibited during business hours)

Locations we are currently hiring in:

Alabama , Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Job: Operations
Primary Location: United States
Schedule: Full-time

Job Segments: Credit, Customer Service, Finance, Network, Technology, Telecom, Telecommunications

Wait a minute!  Before you apply, make sure you are awake and have your coffee!  The test will is challenging and you need all your energy! 
Best of luck to all who apply!  Please come back and comment here and on my Facebook page if you get to the interview stage or if you get hired!

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