Friday, June 17, 2011

Asurion - Customer Service Representative

**This company hires only in the following areas - Austin, TX Area, Houston, TX Area Charlotte, NC Area, Greenville, SC Area, Dallas, TX Area, Denver/Evans, CO, Kansas City Area, Nashville, TN, Orlando, FL Area, San Antionio, TX Area.

Asurion - Customer Service Representative
Job Description:
Working at home can be extremely comfortable, convenient and conducive to your lifestyle while allowing you to save money on gas, lunch and work clothing. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are.

It's time you got to know Asurion.
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers or HDTVs, Asurion provides more than 70 million consumers worldwide with best-in-class, next day device replacement. Asurion also offers protection of user content and software.

With several offices and call centers across North America and around the world, plus a rapidly expanding force of Work-at-Home Agents, Asurion has over 10,000 employees dedicated to providing great service.

Over the past 10 years, Asurion has grown to become the largest global provider of value-added services to wireless carriers and their subscribers. If you compare Asurion's growth in that period to the fastest growing public companies, we'd be in the top 1%. This growth reflects our commitment to quality and product innovation...and our passion for delivering services that exceed our customers' expectations.

With Asurion you will be an employee (not an independent contractor), work a set week-to-week schedule, earn an hourly pay rate, receive paid training and rely upon easily accessible support whenever you need it.

What the job involves:
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers.

Qualifications: 

  • At least 1 year of customer service, retail or call center experience 

  • Excellent customer service and communication skills 



  • commitment:
    Full-time and part-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction-free environment.

    Required equipment: 

  • PC running Windows 7/Windows XP/Vista with sound card, headset jack or external speakers, 10/100 Ethernet and at least two USB 2.0 ports. Processor speed, space requirements and other specifications can be found at AsurionForceAtHome.com. 

  • High-speed, hard-wired broadband internet connection (see below for details) 

  • Corded phone connected directly to your hard-wired analog phone line in one of the following area codes: 615, 901, 731, 931, 423, 865, 423, 713, 719, 720, 970, 303, 913, 816, 214, 469, 972, 682, 817

  • Telephone headset with noise-canceling amplifier and microphone 

  • Headset with USB adaptor and microphone capable of plugging into your computer

    Broadband Internet Access:
    A high speed internet connection that must be able to consistently provide download speeds of 768 KB download and 256 KB upload. This must be a hard wired service such as DSL/Cable/Fiber; wireless service or satellite broadband services are not acceptable.

    Apply instantly: 
    Please select continue to immediately apply for this great opportunity!

    Asurion is an Equal Opportunity Employer M/F/D/V.

  • Click HERE to ApplyPC literacy (Windows, web navigation) and 25 WPM typing skills 

    - So far I have only heard good things about this company.  Reported pay is $9.00 per hour.  Applicants report that the interview is lengthy with LOTS of questions, but hiring process is rather quick with the next interview being set up right away.



    Please comment if you have worked for, are currently working for or are in the hiring process for Asurion.  


    Good luck Applicants!

    7 comments:

    1. I just got hired and very excited! Yes, the interview process is lengthy...you have to go through 3 interviews. This job includes benefits, PTO and paid holidays :). My training starts July 18th and will be virtual for 3 weeks. I'm looking forward to this great opportunity.

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    2. I would like to hear some feedback from someone who is currently working at home for Asurion. Asurion has called me several timesand scheduled an interview. The problem is they never call back at the scheduled time.

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    3. I applied for the work at home position...I went through 3 interviews (which interviewer called late) asking basically the same questions just in different verbage... My last interview was last wednesday and I was told I should here from the hiring mngr by friday or the top of this week well it's wednesday a week later and I have yet to hear anything.

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    4. Same BS here. They scheduled for last night, and still no contact or reply to my messages. That's so very unprofessional! And if they show so little respect for their prospects, it's not likely they will show much more once you're on board.

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    5. Sorry to hear that they are being unprofessional with the hiring process. Makes me wonder how training and working are? Any experiences? I have heard a few good things about training and working.

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    6. Hello! I work in recruiting at Asurion. If you have any trouble at all with the interview process, please feel free to email
      asurioncareers@gmail.com and we'll make sure the problem is addressed. Thanks!

      ReplyDelete
    7. Asurion Careers: Thank you so much for responding! I appreciate an employer that takes the time to respond to potential employees.

      ReplyDelete